Terms of Service

1. Who we are

Cando is operated by Modern Technologies, Inc., a Delaware corporation. When these terms say “we”, “us” or “Cando”, that is who they mean. When they say “you”, they mean the person or business using the platform.

By creating an account or using Cando you agree to these terms and to our privacy policy. If you are agreeing on behalf of a business, you confirm you are allowed to do that.

If you do not agree with these terms, please do not use the platform. If anything here is unclear, email legal@cando.build before you sign up.

2. Your account

You need to be 18 or over and running a legitimate business to use Cando. By using the platform you confirm both of those things are true.

Give us accurate information when you sign up and keep it up to date. Keep your login details to yourself and let us know quickly if you think someone else has got into your account.

You are responsible for what happens under your account, including anything your staff or your advisor does in it. We may refuse or close an account that was set up with false information.

3. Communications

When you create an account we will send you emails about the service - receipts, security notices and important product updates.

We may also send you news and marketing from time to time. You can opt out of those whenever you like using the unsubscribe link in any email, or by emailing legal@cando.build.

4. Credits and billing

Cando is priced by usage. Your plan comes with a monthly pack of credits, and credits are spent when an agent completes a job. Different jobs cost different amounts and the current rates are shown in your account.

Plans renew automatically each month or year until you cancel. You need a valid payment method on file, you confirm you are allowed to use it, and you authorise us to charge it for each renewal and for any extra credits you buy.

Prices are shown in US dollars unless your account is set to Australian dollars. Taxes are added where they apply, including GST for Australian customers.

We can change plan pricing. If we do, the new price takes effect from your next billing cycle and we will give you reasonable notice first, so you can cancel if you do not want to pay it.

If a payment fails we will try again and let you know. Agents may be paused until payment goes through.

5. Refunds

Subscription fees and credit purchases are non-refundable, except where the law says otherwise.

If something has gone wrong - say we have billed you incorrectly - talk to us and we will put it right.

6. What your agents can do

You decide what each agent is allowed to do and which of your tools it can reach. Some actions can run automatically and others require your approval first. That setting is yours to make and yours to change.

An agent will not post anything to your accounting system, send anything to a customer or commit you to anything without the approval step you have configured. The actions your agents take are recorded in an audit trail you can export.

7. You stay responsible

Cando is a tool. The work an agent produces is still your business output, so please check it before it goes to a customer or into your accounts. This matters most for quotes, invoices and anything you file with a government agency.

AI systems make mistakes. We build in approval steps and audit trails to help you catch them, but we cannot promise an agent will always be right.

8. Your content and data

Anything you put into Cando - your files, your messages, the records your agents work with - stays yours. You are responsible for having the rights to it and for what it contains, and you give us permission to process it, but only to run the service you have asked for.

We do not use your data to train AI models. We do not sell it, and we only share it with the providers we need to run the platform, or where the law requires, as our privacy policy describes. You can export your data or ask us to delete it at any time. We protect your content with the safeguards described in our privacy policy, and if a security incident affects your data we will tell you promptly.

Our privacy policy sets out what we collect, how long we keep it, and the analytics we use to understand how the platform is performing.

9. Advisors

Cando Advisors are independent businesses, not our employees. If you engage an advisor, you are engaging them, not us. Their fees, their advice and their work are between you and them.

We set standards for the network and we can remove an advisor who does not meet them, but we are not a party to the work they do for you. Advisors only get access to your account when you give it to them, and you can remove that access whenever you like.

10. Connected tools

Cando works by connecting to software you already use, such as Xero, MYOB, Gmail and WhatsApp. Those services have their own terms and we are not responsible for how they behave.

The same goes for anything we link to from Cando. Third-party sites and services are not ours, and we are not responsible for their content or their practices.

If a connected tool changes or goes down, an agent that depends on it may stop working. We will tell you when we know about it.

11. Fair use

Use Cando for your own business. Do not use it to send spam, to break the law, to impersonate someone, or to do anything you would not be comfortable explaining to a customer.

Do not upload malicious code, probe or overload our systems, try to access accounts or data that are not yours, or use bots to crawl the service.

Do not try to resell platform access, scrape the service or work around usage limits. If you want to sell Cando to others, become an advisor instead.

12. Intellectual property

The Cando platform itself - the software, the design, the brand and everything we have built - belongs to Modern Technologies, Inc. These terms give you the right to use it, not to copy it, resell it or build a competing product from it.

If you send us feedback or ideas, we can use them freely to improve the platform without owing you anything. Please only send us feedback you are happy for us to use.

If you believe something on Cando infringes your copyright, email legal@cando.build with the details - what the work is, where it appears and how we can reach you - and we will look into it.

13. Changes to the service

We are building this quickly and the platform will change. We may add features, change how something works or retire something that is not being used.

If a change materially reduces what you are paying for, we will give you notice and you can cancel without penalty.

We may also update these terms. If we make a meaningful change we will email you before it takes effect, and continuing to use Cando after a change means you accept the new terms.

14. Ending your account

You can close your account whenever you like from your settings. You keep access until the end of the billing period you have paid for. Export anything you need before you go - after your account closes we delete your data as described in our privacy policy, and if you miss something, email legal@cando.build within 30 days and we will help you get a copy.

We can suspend or close an account that breaks these terms, that is being used to harm someone, or where payment has not been made. Where we reasonably can, we will warn you first and give you a chance to fix it.

Some parts of these terms - like the sections on liability, intellectual property and governing law - survive after your account closes.

15. Liability

Cando is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties about the service, including that it will be uninterrupted, error-free or fit for a particular purpose.

To the extent the law permits, our total liability to you for any claim is limited to the amounts you have paid us for the service, or one hundred US dollars if you have not paid us anything. We are not liable for lost profits, lost business or indirect losses.

If you are in Australia, nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded. Where we are permitted to limit our liability under that law, we limit it to resupplying the service or paying the cost of having it resupplied.

16. Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. The state and federal courts located in the State of Delaware have exclusive jurisdiction over any dispute.

If a court finds part of these terms unenforceable, the rest still applies. If we do not enforce a term straight away, we are not giving up the right to enforce it later.

If something goes wrong, talk to us first. Most things are quicker to sort out with a conversation.